Supermoney Refund Policy

THESE REFUND TERMS ARE APPLICABLE TO ALL TYPE OF DIGITAL PAYMENTS.

We at GetClarity Fintech Services Private Limited (our, us, we, Company, SuperMoney) have developed the SuperMoney mobile application and website www.supermoney.in (individually and collectively referred to as App) and are happy to have you with us. This policy forms part of the agreement between you, us and the RBI regulated lending entities, (our Lending Partners).

• If amount is debited from customers Bank Account/card despite a failed transaction due to any reasons, the onus will be on your Bank/card/wallet Company to reverse the amount.
• In case customer have attempted to make an online payment of transaction more than once and Lending Partners have received the amount more than once, our Lending Partners reserve the right to adjust it against additional repayments towards customer loan account.
• In case the Lending Partners decide to refund the excess amount, it will be through electronic mode within 15 days of the claim acceptance.
• Customer will have to make an application or send an email to support@supermoney.in for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
• Customer must claim any refund within 7 days of the payment.
• In case customer having more than one loan account, then Lending Partners reserve the right to adjust the excess amount towards any one/more account as it deems fit irrespective of the bifurcation provided by customer.
• Supermoney assumes no responsibility and shall incur no liability if it is unable to work with Lending Partners to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

1. If the Payment Instruction(s) issued by customer is/are incomplete, inaccurate, and invalid and delayed.
2. If your Bank refuses or delays to honor the Payment Instruction(s).
3. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).
4. In case the payment is not affected for any reason, you will be intimated about the failed payment by an email.

• Supermoney and/or its Lending Partners may at their sole discretion, for any or no reason may suspend or terminate use of online payment services from any payment gateway service provider.

Customer has to provide us following details so that his/her request can be processed at the earliest

Transaction Details

• Merchant Registered Name
• Transaction Reference Number for the concerned transaction

Refund Related Details

• Beneficiary Name in bank account (Saving/Current Account)
• Beneficiary Account Number
• IFSC Code
• Registered Mobile Number
• Reason for making excess payment